Phaser 4500
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Step by step guides
  >  General Information
  >  Installation/Setup
  >  Errors, Jams, Failures and Other Messages
  >  Troubleshooting Xerox Software
How To
  >  Install Printer Drivers
  >  Printer Setup
  >  Load Paper Trays
  >  Use the Front Panel
  >  Replace Consumables (Toner, Imaging Unit, etc.)



Image Is Skewed, Crooked Or Slanted
Step 1
Determine the Amount of Skew
Solution: Supported Media / Paper Weights, Sizes and Types

Supported Paper/Media Sizes and Types

To order supplies, click here

Follow the guidelines in these tables to ensure the best print quality and avoid printer jams. For best results, use only Xerox Printing Media specified for your printer; they are guaranteed to produce excellent results with your Phaser 4500 Laser Printer.

Media

Input Output
Media Size Tray 1 Trays 2-4 Standard
Tray
500-Sheet
Stacker
Capacity** 150 550 500 500
Letter (8.5 x 11 in.) Yes Yes Yes Yes
A4 (210 x 297 mm) Yes Yes Yes Yes
A5 (148 x 210 mm) Yes Yes Yes Yes
A6 (105 x 148 mm) Yes Yes Yes Yes
ISO B5 (176 x 250 mm) Yes Yes Yes Yes
B5 JIS (182 x 257 mm) Yes Yes Yes Yes
Index Card (3 x 5 in.) Yes* No Yes No
Statement (5.5 x 8.5 in.) Yes Yes Yes Yes
Executive (7.25 x 10.5 in.) Yes Yes Yes Yes
US Folio (legal 13) (8.5 x 13 in.) Yes Yes Yes Yes
Legal (8.5 x 14 in.) Yes Yes Yes Yes
Envelopes
#10 Commercial (4.12 x 9.5 in.) Yes* Yes* Yes Yes
Monarch (3.87 x 7.5 in.) Yes* Yes* Yes Yes
DL (110 x 220 mm) Yes* Yes* Yes Yes
C5 (162 x 229 mm) Yes* Yes* Yes Yes
B5 (176 x 250 mm) Yes* Yes* Yes Yes

* 1 sided printing only.

** Maximum capacity at 75 g/m ² (20 lb.) paper stock. Capacity is reduced for heavier/thicker stock.

Simplex and Duplex Sizes

Input Output
Media Size Tray 1 Trays 2-4 Standard
Tray
500-Sheet
Stacker
Simplex (1-Sided Printing)
Width 76 – 216 mm
3.0 – 8.5 in.
98 – 216 mm
3.9 – 8.5 in.
76 – 216 mm
3.0 – 8.5 in.
90 – 216 mm
3.5 – 8.5 in.
Height 127 – 356 mm
5.0 – 14.0 in.
148 – 356 mm
5.8 – 14.0 in.
127 – 356 mm
5.0 – 14.0 in.
140 – 356 mm
5.5 – 14.0 in.
Duplex (2-Sided Printing)
Width 90 – 216 mm
3.5 – 8.5 in.
98 – 216 mm
3.9 – 8.5 in.
Same as Input
Height 140 – 356 mm
5.5 – 14.0 in.
148 – 356 mm
5.8 – 14.0 in.
Same as Input

Paper and Media Types and Weights

The Phaser 4500 Laser Printer supports the following paper types and weights in the paper trays:

Paper/Media Type Weight
Bond 60-216 g/m ² (16-58 lb.)
Labels* Xerox A4 24-Up Label Xerox Multipurpose 30-Up Label
Transparency* Xerox Clear Transparency
Greeting Cards 190 g/m ² (70 lb. Cover)
Index Card Stock** 60-216 g/m ² (33-120 lb.)
Tag Card Stock 60-216 g/m ² (37-133 lb.)
Cover Card Stock 60-216 g/m ² (37-133 lb.)

* 1 sided printing only.

**Printing on lighter weight custom 3x5 media is not supported and may result in frequent paper jams.

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Solution: Printing From Tray 1

When printing from Tray 1, be sure to follow the media specifications below:

Tray 1
Supported Media Sizes: Width: 76.2 mm (3.0 in.) - 215.9 mm (8.5 in.) Length: 127.0 mm (5.0 in.) - 355.6 mm (14 in.)
Supported Media Types and Weights: Bond- 60-216g/m2 (16-58lb)
Labels
Transparency
Greeting Cards- 190gm2 (70lb. cover)
Index Card Stock- 60-216g/m2 (33-120lb.)
Tag Card Stock- 60-216g/m2 (37-133lb.)
Cover Card Stock- 60-216g/m2 (37-133lb.)
Supported Envelopes: #10 Commercial (4.12 x 9.5 in.)
Monarch (3.87 in. x 7.5 in.)
DL (110 x 220mm)
C5 (162 x 229mm)
B5 (176 x 250mm)

Loading Paper In Tray 1


caution    Caution: If you change the type of paper in a tray, you must change the paper type and size on the front panel to match the paper that you loaded. If you fail to do this, print-quality problems can occur and the fuser can be damaged.

front panel


  1. Pull the tray completely out of the printer.
  2. remove tray

  3. If loading paper having a different width or length, adjust the width and length guides.
  4. Length guides

    Width guides

  5. Extend the tray to accommodate legal or US Folio (legal 13) paper by moving the release tabs to the sides of the tray and pulling out on the front of the tray. Contract the tray by moving the release tabs to the sides of the tray and pushing in the front of the tray.
  6. Extend tray

    Contract tray

  7. Load the paper, transparencies, or other specialty media in the tray. Do not load above the indicated fill line.
  8. load paper

    fill lines


    note    Note: Do not load paper, transparencies, or specialty media above the indicated fill lines inside the tray. Only use flat paper, transparencies, or specialty media. If frequent jamming occurs with card stock or heavier paper that is less than 175 mm (7 in.) long, reduce the number of sheets in the tray.

  9. Slide the side guide firmly against the paper or other specialty media.
  10. side guide

  11. Insert the tray into the printer slot, and push it completely to the back of the printer.
  12. insert tray

  13. Confirm or change the paper size and type when prompted by the front panel.
  14. front panel

Configure the Printer Driver to Print From Tray 1

Select the appropriate Operating System, then follow the instructions provided.

Windows 2000, XP, or Windows Server 2003
Windows 98 or Windows Millennium (ME)
Windows NT
Mac OS 9
Mac OS X (10.1 and later

Operating System Steps
Windows 2000, XP, or Windows Server 2003
  1. Select File, then select Print.
  2. Click the Properties button.
  3. Select the Paper/Quality tab.
  4. Select the correct document size and paper type.
  5. Select Force Printer to print from specific tray, then choose Tray 1.

    Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.

Windows 98 or Windows Millennium(ME)
  1. Select File, then select Print.
  2. Click the Properties button.
  3. Select the Setup tab.
  4. Select Force printer to print from specific tray, then choose Tray 1.

    Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from and then select the correct document size and paper type. This will allow the printer to print from any tray that has the specifed document size and paper type.

Windows NT
  1. Select File, then select Print.
  2. Select Properties.
  3. Select the Paper/Quality tab.
  4. Select the correct document size and paper type.
  5. Select Force printer to print from specific tray, then choose Tray 1.

    Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.

Mac OS 9
  1. Select File, then select Print.
  2. From the All pages from drop-down menu, select Tray 1.
  3. Click on the General drop-down menu and select Advanced Options 1.
  4. Select the correct paper type loaded in Tray 1 from the Paper Types: drop-down menu.

    Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Auto Select in step 2 above. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.


Mac OS X (10.1 and later)
  1. Select File, then select Print.
  2. Click the Copies and Pages drop-down menu, then select Paper Feed.
  3. From the All pages from drop-down menu, select Tray 1.
  4. Click Printer Features from the Paper Feed drop-down menu.
  5. Select the correct paper type loaded in Tray 1 from the Paper Types: drop-down menu.

    Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Auto Select in step 3 above. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 5 above.



Solution: Loading Paper In Trays 2-4

Loading Paper In Trays 2-4

Use Trays 2-4 for all paper, transparencies, and specialty media except 3 x 5 in. index cards.

Trays 2-4
Supported Media Sizes: Width: 98 mm (3.9 in.) - 216 mm (8.5 in.)
Length: 148 mm (5.8 in.) - 356 mm (14 in.)
Supported Media Types and Weights: Bond- 60-216 g/m2 (16-58 lb)
Labels
Transparency
Greeting Cards- 190 g/m2 (70 lb. cover)
Index Card Stock- 60-216 g/m2 (33-120 lb.)
Tag Card Stock- 60-216 g/m2 (37-133 lb.)
Cover Card Stock- 60-216 g/m2 (37-133 lb.)
Supported Envelopes: #10 Commercial (4.12 x 9.5 in.)
Monarch (3.87 in. x 7.5 in.)
DL (110 x 220 mm)
C5 (162 x 229 mm)
B5 (176 x 250 mm)

caution    Caution: If you change the type of paper in a tray, you must change the paper type on the front panel to match the paper that you loaded. If you fail to do this, print-quality problems can occur and the fuser can be damaged.

front panel


  1. Pull the tray completely out of the printer.
  2. remove tray

  3. If loading paper having a different width or length, adjust the width and length guides.
  4. length guide

    width guide

  5. Extend the tray to accommodate legal or US Folio (legal 13) paper by moving the release tabs to the sides of the tray and pulling out on the front of the tray. Contract the tray by moving the release tabs to the sides of the tray and pushing in the front of the tray.
  6. extend tray

    contract tray

  7. Load the paper, transparencies, or other specialty media in the tray.

  8. note    Note: Do not load paper, transparencies, or specialty media above the fill lines inside the tray. Only use paper, transparencies, or specialty media that are flat. If frequent jamming occurs with card stock or heavier paper that is less than 175 mm (7 in.) long, reduce the number of sheets in the tray.

    load media

    fill lines

  9. Slide the side guide firmly against the paper or other specialty media.
  10. side guide

  11. Insert the tray into the printer slot and push it completely to the back of the printer.
  12. insert tray

  13. Set the paper size and type when prompted by the front panel.
  14. front panel

    Configure the Printer Driver to Print From Trays 2-4

    Select the appropriate Operating System, then follow the instructions provided.

    Windows 2000, XP, or Windows Server 2003
    Windows 98 or Windows Millennium (Me)
    Windows NT
    Mac OS 9
    Mac OS X (10.1 and later

    Operating System Steps
    Windows 2000, XP, or Windows Server 2003
    1. Select File, then select Print.
    2. Click the Properties button.
    3. Select the Paper/Quality tab.
    4. Select the correct document size and paper type.
    5. Select Force Printer to print from specific tray, then choose the desired tray.

      Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.

    Windows 98 or Windows Millennium(ME)
    1. Select File, then select Print.
    2. Click the Properties button.
    3. Select the Setup tab.
    4. Select Force printer to print from specific tray, then choose the desired tray.

      Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from and then select the correct document size and paper type. This will allow the printer to print from any tray that has the specifed document size and paper type.

    Windows NT
    1. Select File, then select Print.
    2. Select Properties.
    3. Select the Paper/Quality tab.
    4. Select the correct document size and paper type.
    5. Select Force printer to print from specific tray, then choose the desired tray.

      Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Let printer select which tray to print from. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.

    Mac OS 9
    1. Select File, then select Print.
    2. From the All pages from drop-down menu, select the desired tray.
    3. Click on the General drop-down menu and select Advanced Options 1.
    4. Select the correct paper type loaded in the specified from the Paper Types: drop-down menu.

      Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Auto Select in step 2 above. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 4 above.


    Mac OS X (10.1 and later)
    1. Select File, then select Print.
    2. Click the Copies and Pages drop-down menu, then select Paper Feed.
    3. From the All pages from drop-down menu, select the desired tray.
    4. Click Printer Features from the Paper Feed drop-down menu.
    5. Select the correct paper type loaded in specified tray from the Paper Types: drop-down menu.

      Note: Although the option to print to a specific tray is available, in most cases it is recommended to select Auto Select in step 3 above. This will allow the printer to print from any tray that has the specified document size and paper type selected in step 5 above.



Solution: Loading Custom Size Paper in Trays 1-4

The table below provides the range of paper sizes supported by the printer.

Input Output
Media Size Tray 1 Trays 2-4 Standard
Tray
500-Sheet
Stacker
Simplex (1-Sided Printing)
Width 76 – 216 mm
3.0 – 8.5 in.
98 – 216 mm
3.9 – 8.5 in.
76 – 216 mm
3.0 – 8.5 in.
90 – 216 mm
3.5 – 8.5 in.
Height 127 – 356 mm
5.0 – 14.0 in.
148 – 356 mm
5.8 – 14.0 in.
127 – 356 mm
5.0 – 14.0 in.
140 – 356 mm
5.5 – 14.0 in.
Duplex (2-Sided Printing)
Width 90 – 216 mm
3.5 – 8.5 in.
98 – 216 mm
3.9 – 8.5 in.
Same as Input
Height 140 – 356 mm
5.5 – 14.0 in.
148 – 356 mm
5.8 – 14.0 in.
Same as Input

Loading Custom Size Paper in Trays 1-4

  1. Pull the tray completely out of the printer.
  2. remove tray

  3. Insert custom size paper into Tray 1, 2, 3, or 4.
  4. load paper


    note    Note: Do not load paper, transparencies, or specialty media above the fill lines inside the tray. Only use flat paper, transparencies, or specialty media. If frequent jamming occurs with card stock or heavier paper that is less than 175 mm (7 in.) long, reduce the number of sheets in the tray.

  5. Adjust the width and length paper guides to match the size of the paper.
  6. width guide

    length guide

  7. Insert the tray into the printer tray slot and push it completely to the back of the printer.
  8. insert tray

  9. At the printer’s front panel:

    1. Select Change Paper Size, then press the OK button.
    2. Select Custom, then press the OK button.
    3. Custom Width is highlighted. Press the OK button, press the Down Arrow button to change the width, then press the OK button to save your change.
    4. Select Custom Height, then press the OK button.
    5. Press the Down Arrow button to change the height, then press the OK button to save your change.
    6. Press the Back button.
    7. Select Paper Type, then press the OK button.
    8. Select the type of paper loaded in the tray, then press the OK button to save your selection.

  10. In the printer driver, select the appropriate tray and paper type as the paper source.
    1. From the application's File menu, select Print.
    2. Select the Properties button.
    3. Select the Paper/Quality tab.
    4. Select the My Custom Sizes button located near the bottom of the window.
    5. Click the New button.
    6. Provide a name for the custom size, then enter the desired width and height.
    7. Click the Save button, then click Close to return to the Paper/Quality tab.
    8. From the Document Size drop-down list, select the custom size that was just created.
    9. Select the appropriate paper type from the Paper Type drop-down list.
    10. Select Let Printer select which tray to print from (Recommended).
    11. Click OK, then click OK again to print.

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Solution: Turn the Printer Off and Call for Service Using the Authorized Service Provider (ASP) Search Tool or the Local Xerox Support Center

Based on the problem description provided, we have determined that your printer needs service.

Please turn your printer off and use one of the methods below to make arrangements for service:

If using the local service provider website, please perform the following steps:

  1. Enter your zip code in the space provided.
  2. Choose a mileage distance. The search will locate a Service Provider within the specified range if available.
  3. Click Go. The web site will return a list of Authorized Service Providers (ASP) with their company name, address, phone number, and fax number.

Note    Note: The list of Authorized Service Providers will include the printer models the company is qualified to service. Be sure to select a repair facility that is authorized to repair your printer model.


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Document ID: R1008021083

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